Shipping & Returns

SHIPPING PAGE

We are currently shipping at 7-10 business days! 

For USA orders they are shipped USPS 2-3 Buss. days Priority Mail. For International they are shipped by default regular standard mail which takes 10-21 days. If you need your item next day or International Express please message us and we can quote expedited shipping for you before ordering.

All single order items are shipped USPS Priority Mail (2-3 buss. days). Shipping is an estimate and we try to be as accurate as possible and charge actual shipping costs. 

We are not responsible for items once they leave they are given to USPS or UPS.

An email will be provided to you that tells of your item(s) tracking number.

Refunds and Exchanges

Due to the custom nature of personalizing items, we do not issue refunds under any circumstances unless an error was made on our part.

Then we will replace your order at no additional charge or issue a refund via PayPal.

Additional Policies and FAQs

Thank you taking the time to review Smarty Pants Boutiuqe FAQ’s. If you did not find the answer to your question, or, if you still have further questions please send us a convo and we will be happy to help. We usually respond within 6-8 hours during business hours Monday - Friday.

MONOGRAM ORDER

1. What is the correct format for a Monogram?

The traditional Monogram Initial order is as follows: First Name, Last Name, Middle Name.

Example: Stephanie Jane Zinger would be sZj. - S is the last name.

ORDER TIME FRAME & CUSTOMER SERVICE

1. How long does it take before I receive my item?

The delivery of your item is based on 2 factors – production time and shipping time.

We try to make and ship all orders in an efficient and timely manner. Depending on current volume of orders and season, we currently are shipping at 7-10 business days (Monday-Friday). Unless they are a custom order and then they will be shipped out to ensure delivery by the "need by date." In the Christmas season all orders will be shipped by the 20th to ensure on time Christmas delivery.                           If an item is needed at a different date please contact us.

We are not able to start setting up your lettering or embroider your order until we have all the details required for personalization of your order. If we receive an order with information missing we will send you an email or call you requesting the missing info.

Once we receive a response back your order will be added to the current orders to be processed.

Once the item is produced, we ship all orders to US locations via USPS Priority Mail (2 – 3 Day shipping) that are under 4 lbs. For orders over 4 lbs we ship UPS Ground as that is typically cheaper. It takes 2-5 business days depending on where you are located.
Canada, Australia and all International locations are shipped via USPS Parcel Post (10 to 14 Days shipping) for orders under 4 lbs. When an item is over 4 lbs we only have the option of shipping Priority Mail with the US Postal service, and takes 7-10 business days.


MISC. QUESTIONS

1. I received my item and the personalization is incorrect what can be done?

If it is a personalization error, spelling mistake or color mistake on our part we will gladly produce a new item and ship it to you at our cost. There is no question in this case, and we will make things right.

We strive to catch errors in the order process. Once you order, we send a personal email with the details of your order for you to review prior to us starting your order. We rely on the personalization included in your order as the correct spelling, monogram format, grammar, color and font that you wish to have placed on the item. Due to the personalization of these items, sales are final. If you have a question on size we are happy to guide you.

If the mistake was an error on the customer’s part (incorrect monogram order or spelling typo), the product will need to be reproduced. Due to the personalized nature of our products, we are unable to resell the item. As a result, we are not able to accept returns of our products unless its and item we can mend and adjust for you. In the event you found you ordered an item in error, please contact us and we will be happy to provide further details, provide you with an invoice and get your item into production as fast as we can.

Your complete happiness with your purchase is very important to us and our team takes this very seriously. If there is anything you are unhappy with  please send us an email or call us and we will happily to work with you to resolve the issue as best we can.

2. Can I choose a different Font or Font Color then what you offer in a listing?
You are welcome to chose colors or fonts offered by SPB, which are shown on the SPB font display. If the product listing does not show a photo of the font examples, that product will be made with the font that is shown in the product photo. You can request a different font but for certain designs, styles or multiple lines of text, not all fonts are well suited. However, SPB cannot guarantee how well the design will turn out. We have developed and tested our designs with fonts and colors that best complement one another.